Terms & Conditions

1. Acceptance of Terms

By accessing our website, enrolling in a Bright Wellness Health membership, or using any of our services, you confirm that you are at least 18 years of age and legally capable of entering into these Terms. If you are enrolling a dependent, you confirm that you are their parent or legal guardian.

2. Services Provided

Bright Wellness Health provides coordinated health and wellness management services, including but not limited to:

• Care coordination across primary care, specialty providers, and ancillary services.
• Telehealth consultations with licensed clinicians.
• Preventive screening plans and wellness programming.
• Insurance navigation, claims advocacy, and prior-authorization support.
• 24/7 concierge access for non-emergency clinical questions.

Bright Wellness Health is a care management service and is not a substitute for emergency medical care. In an emergency, call 911 or go to the nearest emergency room.

3. Membership & Billing

• Memberships are billed monthly in advance on the date of enrollment.
• Pricing tiers are: Individual ($149/mo), Couple ($249/mo), and Family ($399/mo for up to 4 members).
• Payment is processed automatically via the payment method on file. Failed payments result in a 7-day grace period before service suspension.
• Membership fees do not cover third-party costs such as lab work, imaging, prescriptions, or specialist copays — these are billed separately by the providing facility.
• Price changes require 30 days' written notice to active members.

4. Cancellation & Refunds

You may cancel your membership at any time, effective at the end of the current billing cycle. To cancel:

• Email info@brightwellnesshealth.com with the subject "Cancellation."
• Call (605) 223-2425 during business hours.
• Cancel from your member portal under "Membership Settings."

Refunds are issued on a prorated basis for unused full months remaining in a prepaid annual plan. Monthly plans are non-refundable for the current billing cycle but will not renew.

5. Your Responsibilities

• Provide accurate, complete information about your health history and current medications.
• Notify us of any changes to your insurance coverage, contact information, or emergency contacts.
• Keep your member portal credentials confidential and secure.
• Use our 24/7 concierge line responsibly — for non-emergency clinical questions only.
• Follow the care plan agreed upon with your care team, and communicate any concerns or changes promptly.

6. No Medical Guarantee

Bright Wellness Health facilitates access to healthcare services and coordinates your care, but does not guarantee specific medical outcomes. Clinical decisions are made by licensed healthcare providers based on their professional judgment. You are encouraged to seek second opinions and make informed decisions about your care.

7. Telehealth Consent

Telehealth consultations involve the use of two-way audio and video technology to deliver clinical care. By using telehealth services, you acknowledge that:

• Telehealth may not be appropriate for all conditions, and your provider may recommend in-person care.
• Technology failures may occasionally disrupt sessions; we will reschedule at no additional cost.
• Your telehealth visits are conducted over HIPAA-secure platforms and are not recorded without your explicit consent.

8. Intellectual Property

All content on the Bright Wellness Health website — including text, graphics, logos, and care plan materials — is the property of Bright Wellness Health and protected by United States copyright law. You may not reproduce, distribute, or modify our content without written permission, except for personal, non-commercial use.

9. Limitation of Liability

To the maximum extent permitted by law, Bright Wellness Health's liability for any claim arising from your use of our services is limited to the total fees you have paid in the preceding 12 months. We are not liable for indirect, incidental, or consequential damages, or for damages arising from the actions of third-party providers we coordinate with.

10. Indemnification

You agree to indemnify and hold Bright Wellness Health harmless from any claims, damages, or expenses arising from your misuse of our services, your violation of these Terms, or your breach of any law or third-party rights.

11. Governing Law

These Terms are governed by the laws of the State of South Dakota, United States of America. Any disputes will be resolved in the courts located in Hughes County, South Dakota, unless otherwise required by federal law.

12. Changes to These Terms

We may update these Terms periodically. Material changes will be communicated to active members via email at least 30 days before they take effect. Continued use of our services after the effective date constitutes acceptance of the updated Terms.

13. Severability

If any provision of these Terms is found to be unenforceable, the remaining provisions will remain in full force and effect.

14. Contact

For questions about these Terms, please contact us:

• Phone: (605) 223-2425
• Email: info@brightwellnesshealth.com
• Address: Po Box 486, Pierre, South Dakota 57501, USA